Plan coverage ends on the furniture item once it has been replaced one time. We experienced a problem with defective cushions and a broken frame. But with Montage Furniture Services (MFS) Protection Plan, you can rest easy knowing your furniture is protected for years to come. So either the dresser was of poor quality or the warranty was bogus! Levin Furniture ranks 397 of 1498 in Furniture and Decor category. I thought it was a great time to call and have Ashley make good on their claim. These two together are a scam. I called to file a claim on the warranty I purchased. Seriously? I used the product and it caused a bleaching stain so I called Ashley back. Indoor Furniture Protection Plans Accidents are likely to happen once the furniture is in your home! I’ve requested a replacement part for our recliner through the warranty company also more than 2 months ago and still sitting here waiting for it! It is disintegrating before my eyes. When I realized he was holding his hand out looking for a monetary tip I asked when was he going to clean the sofa. Policy Limit: Coverage is limited to invoices up to $20,000. I am frustrated that they did not go over all these information with me when I bought the plan. I do not expect a reply from him. This feature is currently under development. Same problem here. We called your company again, to make a new claim and complete the one we started. Same story. Guardsman, in turn, claimed that they were not responsible in covering product defects, “due to the way the product was assembled.” I have complained so many times and no one every gets back to me, my childrens bed was just crumbling apart, their dresser as well, I am so disgusted with this all, we should all get our money back. On Ashley's products they can't. I bet if more people come together on this matter we can win our money back. Purchased a set of furnitures (kitchen table & 4 chairs, family room furniture, kids room furniture) from Ashley in May 2010 and also the 5 year protection plan. Never again! I bought the same coverage, 1 year from the purchase date, I put in a claim and was told that the couch was dirty and therefore not covered. Same issues in N.J. Called to have my sectional cleaned. 6. Stay as far away from GBS enterprises as they do not stand behind their warranty's. Same, this warranty is horrible. Both began to sit funny and we pulled them out. Called the warranty people, scheduled an appointment - the repair person came the DAY BEFORE the appointment - an hour earlier than the time they said they were coming - knocked one time (according to my landlady who lived next door) and then left. They asked us to email pictures, we did, and we were told since the first claim was passed 30 days they were in unable to handle the original tear or any additional tears made after and that the technicians would also refuse to fix the motors due to a liability issue from the tears. Even the best-behaved kids can cause damage. Although the sales people tell you that the coverage can be used for any issue, I found out today that isn't true. If you want your response 1 furniture retailer in North America with more than 1000 locations worldwide. Ashley Home Furniture - I would be paying $744.00 to return furniture that does not recline and that id poorly constructed, View all 471 Ashley HomeStore complaints & reviews, I will copy this letter and give it to my attorney. They also cover all the fabrics, leathers and other covering items. It is literally Disintegrating. Would You Like to Convert It Into Review? Contact Number And Address Details Address Details: Ashley Furniture Industries, Inc. Consumer Affairs, One Ashley Way Arcadia, WI 54612. Furniture Protection Plans (and similarly related Fabric Protection Plans) offer repairs in the event that anything happens to your furniture. Private messages do not impact your company rating. If they don't do both, it is definitely a scam! Guardsman Offers quality protection plans, streamlined claims submission and the best customer service professionals in the business â you can count on us to protect you when life throws a curveball. Plus, the salespeople at Ashley emphasize that buying the extended coverage takes the worry out of having leather furniture. this after I had placed the request in Feb. (over 2 months ago) I received an email the next day telling me they were not going to cover any over it! In my previous (work) incarnation, I was a rep for a major furniture protection plan company. I'm currently having the same problem with Ashley Furniture and Guardsman Insurance. As established leaders in the furniture protection industry, Guardian takes great pride in providing protection plan coverages and products to help you extend the life of your furniture. I am also interested in a class action lawsuit. I had a similar situation happen to me. After a year back n forth I've got nowhere. Protection Plans For Consumers Find My Plan Warranty FAQ’s File or Track a Claim Get the App For Retailers Furniture Plans Outdoor Furniture Adjustable Beds Area Rugs Mattress For Manufacturers Warranty Services Since the furniture could not be repaired as the compressed wood was separating they refused to replace the furniture since we had moved. I purchased my first and last piece of furniture from Ashley in 2006. This leather is a farce. Preferred solution: malfeasance. That is almost pure profit for the store. ð¥+ ashley furniture furniture protection plan reviews 04 Feb 2021 Ranch is a domestic architectural style originating in the United States. Get contact details that poster left for the company. The Ashley-Guardsman Scam Later, we got a form letter from the Guardsman company denying our claim, giving no reason. Same here! Avoid Ashley furniture! The feel of the leather along the crack was very plastic-like. Ultra-Guard offers nationwide professional fabric and furniture stain protection including sun and UV protection, and stain remover spray for upholstery, carpet, curtains, leather and suede. of here our shall hand information concerning the most recent ashley furniture protection plan review… Ashley Furniture Homestore â purple cow protection A Aaron75 Review updated: Apr 25, 2019 My wife and I bought the protection plan for a leather sectional and a ⦠They refused and said we would have a store credit but the store credit was only good at the store we purchased from which was now 3000 miles away. Guardsman gets to sell a worthless policy and the customer is left holding the bag, even though the extended “bumper-to-bumper” warranty, specifically includes damage from pets and pet fluids and mentions nothing about manufacturer's defects. No call back. Though we do recommend third-party protection plans. She gave me the toll free number to the insurance company and schocker, nobody answered any of my 4 attempts. Customer Reviews - Furniture Protection Plans At Guardsman, we value our customer's feedback. Shameful practice and I hope they go out of business soon. Not only will I not be shopping at Ashley in the future, but I'm going to go out of my way to make sure that none of my family or friends to either. We burned both peices! Karma is a b####. Around April-May of 2016 we started a claim from tears our son placed in the couch, at the time we were in the process of purchasing a home and explained to the woman creating the claim that we would complete the claim once we were settled in our new home. Pressing Ashley, they refused to help, stating that was what we had bought the insurance for and that our efforts should be with Guardsman. When approached by a salesperson, we explained that we had 2 cats and a dog and we were concerned about buying leather furniture from a brand that we have never purchased before (we usually bought furniture at Macy's) because of (1) possible susceptibility to damage and (2) we did not know much about Ashley's products . The salesman basically told me I would be stupid not to take advantage of the lifetime warranty, so I did. Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. This happened to me several years ago with my Ashley Furniture couch. She explained that if we bought the Guardsman Elite Furniture Protection Plan, our purchases would have “bumper-to-bumper” protection for 5 years; it even covered damage (cuts or urine) from animals. I never mentioned that the sofa needed repairing but I let this guy work. I let them know that I accidentally damaged the furniture. This company is a fraud and after spending thousand and thousand of dollars on them I will no longer come back. I payed $1300 for this couch I should at least get four to five years out of it not two! We are making this complaint against both Ashley Furniture and the Guardsman Insurance Company, as they are complicit in this scam. ashley furniture protection plan review ( ) | ashley furniture protection plan review how to ashley furniture protection plan review for There’s a lot of ways to turn a tree into a table and this is just one more charmining idea. Took photos and posted them to Ashley Homestore's facebook page and received no acknowledgement or reply. He told me no problem Guardsman will cover this and I will get 2 pieces (for the back and seat) sent to me and someone will come out to replace them. Montage Warranty: Montage Protection Plan is an extended warranty service offered by Montage Furniture Services. THIS IS THE WORST WARRANTY POLICY EVER! She immediately went into defense mode and said I did not report the problem immediately and that I had no claim. @Suzie Erlach I am writing this review only because I ruined my $12000, my 3-4 months time, my comfort, piece of mind, and my trust because of Ashley Furniture store and I do not want other people make the same mistake I made. Will win it. I'm not sure it was the guardian protection, but it extended the warranty from 1 year to 3 years. 6. He said to give him a call today because he was sure he would forget to call. Copies of this complaint will be sent to the California State Attorney General's office, the Office of the California Insurance Commissioner and the Federal Trade Commission for investigation into possible R.I.C.O. With our furniture protection, we turn that hope into a reality. You will be able to edit the text before publishing. Chris Cofty, I would also like to join this class action, it is an obvious scam and they say they cannot help me, but the sales rep had told us they would replace or fix any damage. Great Comment! I've had the same problem with them. Yes, this is pretty obvious, but furniture is expensive. Please be sure to review your sales receipt to ensure the protection plan has been added, because it must be included at the time Since then, my recliner stopped opening n closing, the springs pon the loveseat punctured the cushions n the couch wood cracked. They ordered the wrong parts and sent a repair person out to 'fix it'. Montage 5-Year Premium Protection Plan by Montage Furniture Services MFS in Furniture Protection Plans. I have the same experience. Iâve purchased a protection plan on my bedroom set, my dining room set, and my living room set because I was assured by a Gardner white customer rep. that the warranty would cover stains. Pray for me. With electric recliners, we were more worried that the cylinders and Outdoor Protection Plan Breakage of mechanisms (upon expiration of the manufacturerâs warranty), including parts and labor. So yes, you will get less fade with Finished than Aniline, but the UV rays will take the color out of anything in a room, be it furniture, carpets, wall paint, rugs and even wood flooring. Over 85% of their couches and loveseats have fake “cushions” that are not removable. Since then the motor mechanism for the recliners stopped working and we acquired a few more tears. Reason of review: We discovered this accident about two days after it happened. You can try to reach review author by writing a comment to the review or try one of our business solutions. We have the same issue with a leather couch. I paid $450.00 for the 5-year warranty. Customer Reviews - Furniture Protection Plans At Guardsman, we value our customer's feedback. About a week after calling to request a professional cleaning, I received cleaning products in the mail. Comment the review as Ashley Furniture verified representative. Protection Plan from Guardsman, their Elite 5-year Furniture Protection Plan When we purchased our leather-look living room set, we also bought a protection plan for $269.00. Ashley furniture protection plan review keyword after analyzing the system lists the list of keywords related and the list of websites with related content, in addition you can see which keywords most interested customers on the this website The printed materials on display at Ashley and what is given out with the Guardsman contract, and their printed materials throughout the Ashley store clearly says that pet “fluids” are covered, and says that “punctures, cuts, tears, and rips” are covered and says nothing about a denying manufacturing defects. Because he is not neutered and is a breeding dog, his spray is pretty caustic. This company deserves to be shut down. Choosing your own furniture protection plan isn’t always straightforward. The overall rating of the company is 1.7. I want to join and I will join the class action. Ashley Furniture review from Milford, Pennsylvania rated 1.0/5.0 with 12 Comments: Purchased a couch with a 5 yr platinum protection plan! How Furniture Protection Plans (Donât) Work. Montage 5-Year Premium Protection Plan by Montage Furniture Services MFS in Furniture Protection Plans. He knew nothing about the cleaning. He tightened some screws and was looking for a monetary tip when I said, "What about the cleaning?" I Montage Furniture Services (MFS) offers you the assistance you need, delivered by experts with an unparalleled … A little over a year later, our Cavalier King Charles Spaniel, somehow sprayed on the couch between the center and the right (when facing the couch)âcushionâ . You must retain Guardsman promotional materials are to be found on just about any flat furniture surface at an Ashley Store. I also bought a protection program. I had to call them back a week and a half later, bad business! I bought several pieces of furniture from them. I was told that my issue was considered 'normal wear and tear' and the warranty doesn't apply in this case. Ashley Furniture Homestore Employee Reviews about "protection plan" Updated Feb 22, 2021 Ashley Furniture is a furniture store chain that sells name-brand products for the home and office. Star’s Protection Plans must be selected when you purchase your new furniture and mattresses. Look for I have purchased a number of pieces of furniture over the years and have always purchased the extra warranty coverage. We contacted Guardsman promptly, within the specified period from when the damage was discovered and they sent out someone who, ostensibly, would repair the couch. They came out - said they ordered the wrong part - supposedly ordered the right part but had it shipped to an incorrect address. There is some controversy about furniture protection as they can be costly. Furniture Care Protection. They have refused. Furniture Is Expensive. Its leather is twice as thick as the leather on an Ashley couch. Hereâs the link to get the full coverages of the plan . So what exactly are your multiple issues? Shop Ashley Furniture HomeStore online for great prices, stylish furnishings and home decor. When I asked for a supervisors name or contact info, Krystal said she's not able to do that either. Left a voicemail. Ashley Furniture Warranty Scam!!! Our Demand I called his "personal" cell number. The man who came said he couldn’t repair the couch, as the tear was in a seam and since the couch's “cushions” weren't really cushions, but were attached to the couch, it would be difficult to repair. Of course, they pulled what I knew they would stating you had to make a $500 purchase. Now we're expected to pay to fix the tears ourself before they will fix our recliners. He promptly got on his hands and kneed and appeared to be tightening some bolts. Read real customer ratings and reviews or write your own. Count me in for that lawsuit! Ashley Furniture Protection Plan Review | mortal miss somewhat best yet to choose their own representation and intend that clothings your experience will be difficult if thy no seize portrayal. No one even looked at it. She didn't provide nothing more than an attitude and suggestions for us to pay for the rips our selves. 5. Furniture protection plans help keep your furniture safe from crayons, spills, rips, tears, and other child-caused accidents. Purchased a couch with a 5 yr platinum protection plan! Please contact me @ [email protected] (I'm in the same situation) I did research & found out in Arizona there was a Lawsuit against them & they had to pay$400.000.00 . The insurance documents do not say anything about limiting a refund on a valid claim to the store of purchase. I asked them what do they cover and she continued to list things that were not told to me from the beginning! I reported the issue on the 2nd day of the incident. I had to go to the UPS terminal to pick it up. Normally the protection plan is priced at a percentage of the actual set you’re purchasing, say 3-5% . I strongly recommend not to buy from ashley furniture. If Guardsman were not the scam that it is, they would have paid for the repair or replacement and then sought to recover their expenses from Ashley Furniture. I have a leather couch in my home office that is over 15 years old. Owning a Guardian Furniture Protection Plan means you are getting the best protection plan available and the best support from service professionals committed to your satisfaction. Never again, lesson learned. I have a recliner with that "durablend leather" that is ripping, tearing and peeling all over. under this Plan. All rights reserved. I begged for someone to at least come out and look but nothing.Asked to speak to the manager and was told she was busy but would email a link to send pictures. We rarely use the living room and the dog is typically confined to the other side of the house. The total is $1, 303.24. All the reviews are hype and double talk, except about the lousy customer service. The phone just rang to voice mail. I was sold the identical insurance plan the grievant is claiming. In addition, the brown color of the couch was wearing off noticeably. We contacted Ashley and they told us to contact Guardsman, as it was more than one year since we had bought the couch. I could only send an email complaint and that someone will get back to me when they can. 3 weeks later I call Guardsman because I hadn't heard anything. Review #796999 is a subjective opinion of I called the tech he said he would take care of it 2 weeks ago. They kept me on hold for an hour today claiming they were getting a manager to hear my issue. Deliver product or service ordered. Horrible. If paid with credit card file a credit card dispute and state that item is defective. Well the inevitable happened and the couch was torn from the dogs and I filled a claim to get it denied before even hanging up the phone and now I sit here with a $2100 pice of poop. This month, after owning the furniture for 3 … HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. 434 reviews for Ashley Furniture, rated 1.00 stars. 3154 Ashley Furniture Reviews and Complaints @ Pissed Consumer It is now January 2015. Protection plans: Protect your indoor and/or outdoor furniture with a protection plan from Guardian. The raised ranch is a two-story house, in which a finished basement serves as an additional floor. I hope these post help others realize to stay away from Ashley furniture. We bought the plan for a leather sectional w/electric reclinerss. he also recommended Guardsman Gold Complete Furniture Protection Plan. This was a total “Catch-22”. ITS A WASTE OF MONEY AND YOU'LL NEVER GET ANYTHING FIXED OR REPAIRED WITHOUT SPENDING MORE MONEY! If they had real cushions, instead of these “Hollywood Fronts” a damaged cushion could be removed, repaired, or replaced. $184 of the $350 we spent, possibly not get the motors, and were still stuck with the tears. Timeline Called Guardsman and they say it is normal wear and tear. I said no, this paperwork says nothing about that. It was a large store with quite a lot of couches and loveseats in inventory, but almost all of them were leather-covered. Was told everything was covered except anything from animals! Buy Montage 5-Year Premium Protection Plan at FurniturePick store. Not to mention we would also have to figure out how to instal the motors ourselves if they do ship them. When I tried to file claim for my Bed frame, coffee table, and TV stand in August 2020, Montage said they couldn't locate my protection plan, so they asked me to send in the purchase receipt. Same problem in Texas. Needless to say, I won't be going back to Ashley! Last month I called the local Ashley in Brandon, FL, and notified the customer service rep of my situation. RITA informed me that the scratches were a "accumulation" of scratches. When I called them about getting the furniture replaced (less than 1 year). Finally trashed the broken sofa and had to buy a new one, since I have a family that had nowhere to sit and watch TV. Ashley Furniture Homestore Employee Reviews about "protection plan" Updated Jan 13, 2021 Some people say they are great and some people say they are a waste of money. I noticed the leather separating on the love seat and was informed that it would not be covered. called a few hours later and gave my email address again just in case they wrote it down wrong. I spoke to the manager Krystal, badge #9150, who was suppose to call with in 48 hours. Product Defect Free shipping on many items! Any and all opinions and information are published as is. Ironically, this man remembered us as our house is at the top of a hill and he had delivered a very heavy marble dining table to us 20 years earlier! When accidents occur, you are covered. He said he was not there to clean, only repair. Our advanced furniture protector formula, chemically bonds with the fabric creating permanent protection against spills, stains, soiling and fading associated with pet stains, … Montage 5-Year Premium Protection Plan by Montage Furniture Services (MFS) allows you to live by its motto - "Go onâ¦live a little" - and enjoy your new furniture. I called them on the day of the appointment wondering where they were - no one answered the phone - it rang and rang to an unprofessional sounding voicemail. Bought 2 recliners "durablend leather" and with 6 months seats and arms are peeling. Kind of like, "I feel your pain". They need to act quickly, or I will see to establish a class-action lawsuit against Ashley and Guardsman, both individually and jointly. As Ashley Furniture's couches are inferior, as they cannot be easily repaired because of their fake cushions and uneven stitching, we expect them to remove the couch and loveseat from our house after refunding to us the full purchase price of the coach and matching loveseat including taxes and delivery charges and refund the money spent on this useless Guardsman Policy scam. She even implied that we may have deliberately done the tears on our own, but they have no way of knowing that's why claims should be submitted within 30 days. We bought a $1400 sectional from Ashley's furniture back in 2014 along with the 5 year platinum protection plan. A little over a year later, our Cavalier King Charles Spaniel, somehow sprayed on the couch between the center and the right (when facing the couch)“cushion” . 2 months ago I began to notice that the leather on a cushion seam was cracking along the entire length of the seam. Ashley HomeStore is committed to being your trusted partner and style leader for the home.
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