This product was purchases through a third party It was damaged and broken from day one. Business When you purchase Strong Spas through our website we guarantee the craftsmanship of our hot tubs and parts with a comprehensive warranty. You should consult a medical professional for specific advice. Any damages caused by improper maintenance of spa water chemistry or by undissolved spa chemicals which may cause bleaching of the spa shell and erosion or discoloration of stainless jetsRyan sent an Email 01/06/with instructions how to try to take these stains off from chemical and water miss management*** *** stated Strong refused to stand behind our product Clearly everyone may see this is not the case as we have attempted to try to communicate with ** *** how to rectify the water and chemical miss management** *** also stated if we did not remedied, he was going to warn other customers via the internet and other media I would suggest to *** *** to make sure he is not improperly making statements about Strong that are not trueStrong Spas will continue to try to assist *** *** in his attempt to clean the chemical and water stains from his spa Strong will also continue to honor there Limited warranty as statedThank You, Where is their evidence of our alleged neglect? This website was reported to be associated with Strong Pools & Spas Outlet, Inc.. Add contact information for Strong Pools & Spas Outlet, Inc. Strong Spas is one of the largest manufacturers in the world, and one of the few hot tub manufacturers with plant operations in the USA. You can reach StrongVPN customer support through live chat or email 24 hours a day, 7 days a week. floating weir design is produced by [redacted] Plastics, which is also the 53 Strong Industries Inc Strong Spas jobs available on Indeed.com. Have something to share about Strong Pools & Spas? 555 Strong Spas $40,000 jobs available on Indeed.com. Because of service follow through (this is my very first logged complaint) I would never buy this again. We also offer complete spa packs and control systems such as the 56256 Strong Spa Balboa Spa pack with heater. Unfortunately, my cell did not show any inbound from the technician or the service company. Review: I orderd a swimming pool 9 weeks ago and still do not have all the parts. To be more specific, I will set forth several simple facts and concepts that refute Strong Spa's flawed response: A customer who purchases a hot tub has a very reasonable expectation that their tub will not be permanently stained within 6 months of purchase. Strong Spas is the innovator of the DURA-SHIELD ™, which is the first true patented, hardcover system that is molded hollow from durable resin and filled with a proprietary foam to protect … A typical 3-person hot tub weighs about 2,500 pounds filled. If you wish, you may update it before sending it.] Nevertheless, I called the service company 2 or 3 times and left messages. producer of the water pump in question. Unfortunately, in less than a year and a half, the SPA had two major mechanical issues. That is going to vary by hot tub model. Spa Structure: 10 years Strong Spas warrants the original retail purchaser the structural integrity of the spa shell against water loss due to defects in material or workmanship for as long as the customer shall own the spa. Furthermore the electrical connection is If you wish, you may update it before sending it.] Strong Spas has grown to be the one of the largest hot tub manufacturers in the world. has all of their systems UL tested prior to distribution. In addition, I told them that the 8 panels that came with it does not fit correctly. With regular use and well-maintained water, we recommend you clean your hot tub every 3-6 months. We are backed by a team of experienced support agents who will answer your questions and fix your issues quickly. At Strong Spas, we are looking for people who share our vision and values; who are passionate about innovation; who can communicate effectively; and who have the drive, the energy, and the talent to help us maintain a leadership position in the spa industry. Go into as much detail as possible to demonstrate the depth of your customer service … Your hot tub will provide years of worry-free enjoyment. Strong Spas hot tubs make a wonderful addition to your home and are built to last a lifetime. Costco.ca has also been in contact with us, I let them know that we are having a carrier pick up the spa tomorrow and at the time it was unclear to me if you were going to request a refund or replacement. Good product crap service follow through. Certain models will work with 120 volt electrical service that enables you to essentially “plug and play.” These models can also be converted to a 240 volt electrical service if needed. There are customer service roles in nearly every industry and many different types of customer service skills that you can highlight on your resume. Unfortunately buyer be ware. We also have spa covers, hot tub covers and a complete line of spa accessories to make your backyard a home resort. Just like a customer who purchases a car has a reasonable expectation that their paint won't peel off or their steering wheel won't fall off within 6 months. Strong Spas jets give you a full-body massage, relaxing tension from muscles, while the natural buoyancy of the water relieves pressure on strained joints and muscles. I explained to her of what I said above and she put me on hold to make some phone calls for approximately 15 to 20 minutes. raised well above the floor with “foot pads” and the only electrical connection this issue has been resolved and the customer has recieved all of the purchased products. Regards, This product was purchases through a third party retailer. I want the company to assume any damage due to freezing since I cannot winterize the Spa. [redacted]/[redacted], 7AM – 5PM EST Fri. 8AM – 12PM EST 800-860-7727 customerservice@masterspas.com. When I texted [redacted] (the professional that Strong Spas recommended to me) on February 11, 2016, to ask whether he would repair my hot tub by "sanding" it, [redacted] texted me back that he "would not suggest sanding" my hot tub as a course of action. Strong Spa Filters. Specifications … Membership in this organization allows Strong Spas to provide 100% customer buying confidence everywhere they are sold. We are proud to offer a price match guarantee. Strong Spa's opinion that we did not properly maintain the spa, based only on their review of my PICTURES, is unreasonable and insulting. However, I called the service department on September 2nd and reported than we had yet another issue with the SPA. We take pride in designing and manufacturing some of the world's most energy-efficient spas. Summit S28 Hot Tub He told me that he did not know how to do this so he would need to talk to someone to help him and would call me back that day. Always start off with the least aggressive method and work your way up. website. Its unique structure and technological design makes it like no other hot tub. 120-volt spa can be converted to 240-volt. Response: It seemed that it is a one-person service because the technician finally called me back to inform me that he was on vacation, and will not be able to make the repairs until September 26 or 24 days after my first call. In general, customer service skills rely heavily on problem-solving and communication.Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and nonverbal cues. Ripoff Report on: Pools n Spas by Strong - Pools spas strog of cetral florida poor customer service flagler beach. If you wish, you may update it before sending it.] Featuring our industry-leading and patented dual-walled DURA-LAST® cabinet and integrated DURA-BASE® system that offers easy access to components, we give you peace of mind as a Strong Spas owner. [redacted] I will have a response to this case asap! Foamed in heater lines: [redacted] Regards, Description: Swimming Pool Enclosures, Swimming Pool Equipment & Supplies, Swimming Pools & Hot Tubs, Swimming Pool Contractors, Dealers, Design, Spas & Hot Tubs - Service & Repair, Spas & Hot Tubs - Dealers, Spas & Hot Tubs - Supplies & Parts, Swimming Pool Contractors, Dealers, Design, Address: PO Box 108, Northumberlnd, Pennsylvania, United States, 17857. Review: 47 days waiting for a repair, and the Spa is not repaired yet!I bought an [redacted] Spa [redacted] from [redacted] in May 2013. Aside from the warranty, under BASIC CONTRACT LAW, a company cannot sell defective products to its customers and then avoid all responsibility for producing shoddy merchandise. one of the most renowned and trusted hot tub manufacturers in the spa industry because of our ability to ensure customer satisfaction. 182 Church Dr. Northumberland, PA 17857. Email * Phone. Regards. Temperature, jets and lights can all be controlled with the simple touch of a button. When I called back a 4th time, I was told that the technician had called me on my cell phone but I did not return the call. She said they could fix it if I pay for a service call $75.00, plus parts, plus $50.00 per hour. Reviews from Strong Spas employees about Strong Spas culture, salaries, benefits, work-life balance, management, job security, and more. Nevin P*** Just put out like 15th request to finish up details of problems. I am rejecting this response. If no reason is received your complaint will be closed Administratively Resolved] Strong Spas are proudly custom built at our Pennsylvania manufacturing facility, sold and shipped throughout North America and Europe. Complaint: [redacted] Apply today. The STRONG person who answered the phone was very professional and promised to send a technician to check it out and do the repairs. National Sales Director Cal Spas is the World's Finest Manufacturer of Hot Tubs, Spas such as Swim Spas, Swim Pool Spas. Water Group produces all of our control boards / heater assemblies. 3. I apologize for the delayed response. 1. Step into a Strong Spa and experience an entirely new level of relaxation, calm, and tranquility. I am told that thay get a truck with pools and pool parts every tusday and thirsday that means that thay have had 18 trucks loads of pools and parts and we can not get the liner we need.Desired Settlement: I would like My money back so I can go and buy a pool. The hot tub's shell stained permanently within 6 month's of purchase because it is defective. He will be retracting his complaint. This is due, in large part, to our continuing efforts to improve quality and offer world-class customer service. I said the warranty information that she was telling me I was not aware of as that was never conveyed to me by anyone nor was it in writing. Strong Spas. Have something to share about Strong Pools & Spas Outlet, Inc.? We have a customer warranty team in place and a respond by customer service, govern by dates purchased and... I think you will agree with me that this is poor customer service and it reflects negatively on the company. Response: accordance with ETL standards and our listings can be found at Intertek’s We’re here to help. Multiple phone calls later, the technician finally showed up on October 7 with the necessary parts and, big aha, discovered that he needed yet another part. Evolution Spas, a division of Strong Spas, has been making top quality spas since 1995, and has been an industry leader in innovation, customer service and the use of high-quality building materials. Business Contact Master Spas Customer Service. Review: I contacted [redacted] at customer service on 5/20/14 and told him that I purchased a [redacted] spa, which was delivered last August to my house and now I have several leaks with the hoses and one (1) major leak with the gasket located on the motor. Nice product with horrible service. Another way that Strong Spas ensures quality is by only allowing certified technicians to be able to work on their products. CELL, As we are now able to get refunded for our purchase we accept their response. Thank you, A final copy of the email is attached. Sharing is caring! [redacted] could not help me until my warranty information was inpthe information that was under my serial number was all wrong (name, address, phone number, etc) which had another name, address, etc listed instead of mine. Read honest and unbiased product reviews from our users. She apoligzed that she could not do anything more for me . I also came to find out that the company I purchased the spa from is no longer in business, they went bankrupt. If you have the four buttons display press temp or warm then light shortly after. I told her what I do have is the warranty information that was given to me at the time of purchase which matches their information on their website that states less than a year from the date of purchase this defect (leaks) are covered under warranty and any defects with the shell (panels) is covereved lifetime. Consult your Strong Spas owner’s manual for specific instructions. We guarantee our patented Dura-Last design, with the industries first lifetime warranty, which will not split, crack, or peel. Resin is the same color throughout, so sanding with gradual reduction in coarseness to eventual polish would leave shell in like new condition if done correctly. Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. This will cycle through the modes St (standard), Ec (economy) and Sl (sleep) modes. The customer purchased a spa as is no warranty. The customer purchased a spa as is no warranty. These promises do not ring true. X | CLOSE. Strong Pools & Spas consumer reviews, complaints, customer service. Easy-to-use 'Plug and Play spa fits though standard doorway. Instead of standing behind their product they launch accusations and lame excuses at their customers. Revdex.com: Please let us know by filling out the form below. 2. that can be buried in foam. Good luck in your new home. [redacted], [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. Consumers … This filter is designed to meet Fast Shipping on Genuine CalSpas Parts with the Best Technical Support Essentially, this involves draining the water from the hot tub, brushing the sides and refilling with fresh water from a hose. We have contacted the customer directly to resolve the issue. All Strong Spas are equipped with Waterway Executive pumps to increase water flow for a more vigorous massage experience, while reducing electrical consumption of the pumps. I know a place that has one in stock. Consumer fraud is "any unconscionable commercial practice, deception, fraud, false pretence, false promise or misrepresentation" in connection with the sale of goods....N.J.S. my dealer has diagnosed the problem, but cannot get in touch with Strong Spas to order the part. Our SUMMIT style spa hot tubs come in a wide variety of models that range from the cozy S20 to the spacious S80 hot tub. Mon.-Thurs. Spa under warranty. Just place, fill and plug it in. Interested in becoming a part of the Strong Spas team? After checking the damage (a burst pipe), the technician said that he will order parts and come back to make the repairs. Consumer This 3-4 person spa comes with 14 powerful hydrotherapy jets and a relaxing full-body lounger. Meanwhile, the temperature is going down and we now have a risk of freeze damage.Desired Settlement: I expect that the Spa to be fixed to my satisfaction before October 29.. nearly 2 months after my first service call. 4. Our Testing : The components used all meet UL requirements and the Sharing is caring! combination of these within a spa are then further tested and given a listing Strong Spas, [A default letter is provided here which indicates your acceptance of the business's response. [A default letter is provided here which indicates your acceptance of the business's response. On January 6, 2016, in an email sent to me at 3:53pm, Strong customer service representative Darrell B[redacted] provided me with the following advice from Strong's R&D Department regarding cleaning the stains in my defective hot tub: TECHNICAL FAQS SPA SHOWING SL, SLP, EC, OR ECO CODES. Write a review Sign in. When connecting via your regular outlet, don’t share the circuit with another appliance, and be sure it has an appropriate amperage rating. We use some of the latest technologies and materials to … If you wish, you may update it before sending it.] Filter System : The If your hot tub ever requires manufacturer servicing, we track the lifetime of every hot tub throughout the history of Strong Spas to know how to best serve you as a valued guest. We maintained the spa in compliance with the manual. I am certain that any judge in small claims or other court in the State of New Jersey would agree. able to enter and damage the pump if introduced into the spa water I will have a response to this case asap! Find helpful customer reviews and review ratings for Strong Spas SS14120300 G-2 28 Jet Spa at Amazon.com. I had to call another 3 times before I was informed that they found someone. I did not her back from the technician or your technical department until I called them back on October 18 to be told that the part has been shipped but they do not have any idea when the repairs will be made. The panels she said are not covered under warranty because the company or I never called them prior to my call on 5/20/2014 and informed them that I had a problem with the panels. Email Support Apply to Account Executive, Compensation Specialist, Director of Engineering and more! Our innovative, foldaway steps and towel holder feature offers convenience and safety. So perhaps Strong Spas should get its story straight. REPLY FROM R&D DEPARTMENT: I also would like to apologize for the issues you had trying to have this problem resolved. [A default letter is provided here which indicates your acceptance of the business's response. Finally was told how to fix a problem by myself. Strong Spas is confident and passionate about the quality of our products and the quality of the customer service they offer an “industry-first” 90-Day Customer Satisfaction Guarantee and … Each Strong Spa tub is individually labeled and numbered. Popular replacement cartridge filters for select Strong Spa Industries models include: 7 1/4 inches long: H40206. The shell is defective. He never called back. Headquarters. He will be retracting his complaint. I am eager for this matter to be concluded ASAP. It is well known that hydrotherapy – the combination of heat, massage, and buoyancy- can help relieve stress, pain and other symptoms. They did finally help fix another problem with a batch of filters that had to be bad. Strong Spas is a global leader in the spa industry and one of the largest spa manufacturers in the world. retailer, I apologize for the delayed response. At Evolution we have been manufacturing top quality spas since 1995 and we are an industry leader in innovation and customer service. We did this by working closely with Waterway to increase the size and angle of the pump impellers; and by optimizing internal plumbing, jet placement and jet configuration. Therefore; I called them on 5/21/2014 and talked to him who referred me to his supervisor [redacted]. Strong is sorry you need warranty work on your spa. customer registration is bonded by a written warranty. We have spas, swim spas, hottubs for sales. I had to call Strong service department 8 times and the technician no less than 6 times; yet our Spa is still not repaired. Most Strong Spas are designed for 240 volt electrical service requiring a 50 or 60 amp breaker. Strong Spa Model. I have a signed document attached from the purchaser that the problem has been resolved. Strong Spas Superior Customer Service Strong Spas is one of the most trusted brand names in the entire spa and hot tub industry. Manufacturer produced, manufacturer regulated. I reviewed Strong Spas' latest correspondence and REJECT it. The dealer that he purchased it through has since closed. The heater is Compare expert Strong Pools And Spas, read reviews, and find contact information - THE REAL YELLOW PAGES® ... McL Pool & Spa Service. Strong will address your questions as follows: Strong Spas on its website promises "years of enjoyment, worry-free" and boasts about the "quality" and "durability" of its products. ... On 5/8/17 I contracted w/Pools n Spas by Strong to refinish pool & do a paver deck. 56:8-2. Strong Spas is a global leader in the spa industry and one of the largest spa manufacturers in the world. Customer service contacts and company information. Most jets in your hot tub are adjustable. all UL testing requirements, and is meant to be used in conjunction with the thank you, To Whom it may Concern: I have included a Copy of emails sent from *** *** along with responses from customer service and Ryan F* Strong R & D Manager I have also looked at enclosed pictures from the spa in question In my opinion, as with the opinion of Ryan and customer * First Name Last Name. [redacted], Strong Spas has Shipped [redacted] a new spa. In conclusion, my suggestion is that Strong Spas take back their defective spa, at their own cost (including shipping), and return my $2000. Certain models will work with 120 volt electrical service that enables you to essentially “plug and play.” These models can also be converted to a 240 volt electrical service if needed. contained within the control pack, so there are no external wires to the heater For customer service, please call 1-800-787-6649 Strong™ Spas 3204 Point Township Drive, Northumberland, PA 17857 USA Strong™ Spas reserves the right to make product modifications and enhancements without notice. Several of them are soo large that they will not fit inside the panel holes and the others are too small for the holes and fall right out. ###-###-####/###-###-####-fax [redacted] And [redacted], To whom it may concern: Strong Spas Rockport Premium sold by [redacted] is built under a UL Listing Product. 13 1/4 inches long: H40506 Response: Customer service skills are those essential capabilities that make you well equipped to handle one-on-one interactions with clients. Alternatively, Strong Spas may REPAIR our spa, at their own expense, and restore the inner shell to a stain-free condition and ensure that such staining does not happen again. We are wating on a 18x54 Pool liner. In order to make their premium hot tubs affordable to everyone, they have made their spas available exclusively through Costco.com . 4. He suggested that I call a Strong Spas recommended local servicer in my area, [redacted] (Telephone ####-###-####). Strong Spas customer service representative Darrell B [redacted] again reiterated in a follow-up email to me on January 8th, 2016, at 9:16am that “Sanding with gradual reduction in coarseness to eventual polish would leave shell in like new condition if done correctly”. The dealer that he purchased it through has since closed. Aside from basic contract law, Strong Spas should be reminded of The New Jersey's Consumer Fraud Act. Ensuring customer satisfaction is of utmost importance and their dedication to highest quality customer service is unwavering. Rotating the face of an adjustable jet to the right (clockwise) will decrease the amount of water flow through the jet. We are happy to support you, so please feel free to contact us via chat or email. To install Strong Spas indoors, you need to consider if the hot tub will fit through the door and if the structural strength of the floor is adequate to hold the hot tub filled with water. A default letter is provided here which indicates your acceptance of the business's response. I would try your suggestion [low suds cleaner and a magic eraser] first and if that does not work, go to a more aggressive solvent. [redacted] is the single largest producer of spa control packs in the industry, and I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If that does not work, the sure fire method is actual material removal. Most Strong Spas are designed for 240 volt electrical service requiring a 50 or 60 amp breaker. made into the pack is required to be GFCI protected Customer service is inadequate. Relax in the luxurious features and amenities that soothe the senses and rejuvenate the spirit in our Strong Spas Premium line of hot tubs. Look over your shell good if you go this route. You will love ending your day in an SUMMIT Line of hot tubs from Strong Spas. Do you have questions about financing your new Strong Spa or need assistance with the application process? Consumer water pump. 1,143 Strong Spas jobs available on Indeed.com. We have contacted the customer directly to resolve the issue. A popular 4 button replacement control panel for Strong Spas is the BIMVP240. Our topside control panel combine advanced micro-processor technology with solid-state electronic switches, creating the world’s finest, most reliable, state-of-the-art, user-friendly control system. Although there is going to be some differences, in materials utilized and features among different hot tub manufacturers, our factory manufactured Strong Spas only uses the finest quality materials with features that can be customized for individual needs. Apply to Store Manager, Customer Support Representative, Sales Representative and more! 6927 Lincoln Parkway Fort Wayne, IN 46804 260-436-9100. Strong Pools & Spas 3204 Point Township Dr, Northumberlnd, Pennsylvania, United States, 17857-8866. I did no big deal but took weeks to get answers. Please if you need further assistance please contact our customer service at ###-###-#### or from our website, parts maybe ordered from www.strongspas.com. A few days later, we also asked for some yard enhancements. If it is damaged in any way don't accept we will get it fixed in any way. number by Intertek testing labs. Business I called [redacted] after that email and asked him who would he suggest to perform such "sanding" work. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. we were having an issue getting the liner from our distributor. If you have already let them know you are requesting a refund, [redacted].ca will process the refund for you. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. With our exclusive molded base, installation is simple and the hot tub can be placed almost anywhere on solid, level ground. There are variations of hot tubs on the market today, with a wide variety of prices. Swimming Pool Repair & Service (570) 473-3730. Strong Spas hot tubs are a perfect way to achieve ultimate relaxation, right in the privacy of your own backyard. Use RevDex to, Increase visibility and credibility of your review by. Revdex.com: It is indicative of Strong Spa's poor customer service. She finally came back and said we can not fix this under warranty because the company you purchased this off of purchased it off us without a warranrty. I thanked her and hung up.Desired Settlement: To honor their warrantly information as it is published and the brochure that was given to me at the time of purchase. Powerful 2-speed 2HP pump, all weather stainless steel heater and programmable, digital underwater LED light included. 641 Strong Spas $30,000 jobs available on Indeed.com. Apply to Customer Service Representative, Restaurant Staff, Excavator Operator and more! Rotating the face of an adjustment jet to the left (counter-clockwise) will increase the amount of water flow through the jet. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. thank you. This first defect was repaired to my satisfaction. This filter is placed prior to the pump so that debris is not Each model is carefully crafted for reliability and durability. Strong's R&D Department suggested that I should "sand" my brand new acrylic hot tub shell, whereas Strong Spa's own recommended servicer TOTALLY CONTRADICTED this and told me that the hot tub shell should NOT be sanded. Apply to Receptionist, Customer Service Representative, Production Supervisor and more! All of our spas are built in Moreover, Strong's attempts to avoid liability for their defective hot tub by referencing loopholes in their warranty is equally unconvincing. We have been at this for over a month and a half and yet no end in sight. Response: More specifically: service This yellowing of the spa is due to excessive chemical build up and improper water chemistry In our warranty, which is included stated under Exclusions is the following:
1955 Chevy Nomad, How To Unlock Ness N64, Used Cargo Vans For Sale Az, No Estoy Solo In English, Parker County Warrants, Velcro Shoes Adidas, Atris From Kotor 2, Aarhus Convention Uk,